Resolve customer issuesend-to-end — ticket toreplacement order
2m agoSarah M.
Item arrived damaged — packaging crushed, product broken...
Incoming Case
Item arrived damaged — packaging crushed, product broken...
Works with the tools your team already uses
From incoming case to resolved — in minutes
CorePiper handles the full workflow — detect, route, act, draft, and resolve. Your team approves every action.
Route, assign, and act — automatically
Cases come in from Shopify, Zendesk, Freshdesk, email, or your support widget. CorePiper classifies, investigates, and drafts a resolution before your team even opens the ticket.
Your team stays in control
Every action requires approval. Approve, reject, or correct — CorePiper learns from every decision and gets smarter over time.
One workflow across all your tools
Shopify, Zendesk, Freshdesk, Salesforce, FedEx, UPS, your WMS — connected in one workflow. No per-platform agents. No duct-tape integrations.
Never copy-paste between platforms again
One ticket triggers everything — case created, photos analyzed, order checked, response drafted. Your team sees the resolution, not the busywork.
Thread in #operationsAlso works with Microsoft Teams, email, and your Shopify admin
Service ConsoleCasesDamaged order — crushed packaging, broken product
Also works with Jira, Zendesk, HubSpot, and more
Impact you can measure
Scale your support operations without scaling your team.
1 day
Go live in one day, not one quarter
30-55%
Cut in case processing costs
24/7
Your playbook running on autopilot
Every tool
Shopify, Zendesk, Freshdesk, your WMS, carriers
Upload your playbook.
Agents build themselves.
Drop your policies and runbooks. CorePiper reads them, builds the agents, and starts handling cases.
CorePiperAgent BuilderHow CorePiper compares
Most AI solutions are locked to one platform, expensive, or require massive ticket volumes.
| Solution | Learns your processes | Works across all your tools | Live in days | Key Limitation |
|---|---|---|---|---|
| CorePiper | -- | |||
| Gorgias | No operational execution — can't file claims, create orders, or connect to WMS. Ticket-based pricing spikes during peak seasons. | |||
| Agentforce (Salesforce) | 58% success rate, $550/user/mo | |||
| Zendesk AI | Per-resolution pricing, Zendesk-only |
Built for your role
VP of Operations
Stop toggling between Shopify, Zendesk, and carrier portals
Cut case processing costs 30-55% without months of setup. CorePiper handles the full workflow from first message to replacement order.
Director of Customer Experience
Your best reps' knowledge, running 24/7
Stop losing institutional knowledge when experienced reps leave. CorePiper encodes your processes and improves with every decision your team makes.
CIO / CTO
One platform across your entire stack
Enterprise security. Encrypted credentials. Transparent AI decisions. Live in weeks, not months.