The 10-hour claims workflow nobody talks about
Every damaged shipment triggers a manual process that spans 3+ departments, 5-8 systems, and averages 65 days to resolve.
Dock inspection & damage documentation
BOL & Delivery Receipt notation with photos
Shipper claims department notification
Document gathering marathon (BOL, freight bill, delivery receipt, invoice, photos, packing lists, inspection reports)
Filing through each carrier's unique portal (FedEx, UPS, LTL — all different)
30-day carrier acknowledgment window
Investigation & follow-up
Resolution — averaging 65 days end-to-end
The odds are stacked against you
Carmack Amendment: 9-month filing window. Concealed damage within 5 days. Every missed deadline costs real money.
Data fragmentation
TMS, WMS, ERP, carrier portals, CRM, spreadsheets, email — your claims data lives in 5-8 disconnected systems.
82% report data silos
82% of enterprises report data silos disrupting critical workflows. Claims processing is one of the worst offenders.
Scale breaks manual processes
Manual coordination collapses at 10,000+ weekly shipments. Every missed deadline is lost revenue.
50%+ claims denied
More than half of limited liability claims are denied due to insufficient documentation or missed deadlines.
The scale of the freight claims problem
The logistics industry loses billions annually to damaged shipments — and the manual claims process makes it worse.
22.4B
US parcels shipped (2024)
~85M
Damaged packages (2024)
65 days
Average claim resolution time
10 hrs
Manual labor per claim
$4B
US shipping damage losses (2025 est.)
>50%
Claims denial rate
How CorePiper automates your claims workflow
CorePiper orchestrates claims across every system — from the moment a customer reports damage to final resolution.
Zendesk
Customer contacts about damage
Salesforce
Case created, docs gathered
Jira
Ops team investigates
Doc-to-automation
Upload your claims SOPs and CorePiper creates working skills. No code, no configuration wizards — just your procedures, automated.
Self-improving
AI adapts when carrier portals change, unlike brittle RPA scripts that break at every update.
Cross-system orchestration
One AI layer across Zendesk + Salesforce + Jira. No more manual handoffs between departments.
Progressive autonomy
Start with human-in-the-loop approval on every action. As trust builds, grant full autonomy on routine claims.
~1 day onboarding
Go live in about a day vs 4-6 weeks for competitors. Upload SOPs, connect tools, start automating.
How CorePiper stacks up
The only platform that combines AI agent intelligence, cross-system orchestration, and doc-based skill creation.
Built for logistics teams like yours
CorePiper is designed for the complexity of logistics operations — where claims span multiple carriers, systems, and departments.
Fleet management platforms
like Samsara
LTL carriers
like XPO
Freight brokers
like C.H. Robinson
E-commerce fulfillment
like ShipBob, Radial
Visibility platforms
like project44, FourKites
Calculate your claims automation savings
See how much time and money CorePiper can save your team by automating the claims workflow.
Your inputs
Your estimated savings
800 hrs/mo
Hours saved on claims processing
$62,500/mo
Additional recovery from reduced denials
$36,000/mo
Cost reduction from automation