SOP-driven AI, not pattern matching
Most AI tools scrape your knowledge base and pattern-match on documents. CorePiper takes a fundamentally different approach: enter your SOPs and procedures, connect your tools, and let the AI handle cases -- improving continuously through real human feedback on real cases.
Define
Your VP or manager enters SOPs, internal policies, and case-handling procedures into CorePiper. The AI reads and understands what needs to be done and what tools are needed for each skill.
Connect
CorePiper identifies the required integrations and implements any missing tools. Companies can onboard in about a day -- connect Salesforce, Jira, Zendesk, and go.
Test
Run manual test sessions on real Salesforce cases, Jira tickets, or Zendesk tickets using the defined skills. Verify everything works before going live.
Improve
Human-in-the-loop: when the AI needs to take an action, it asks for approval first. If a human gives feedback, the AI updates its skill accordingly. Over time, it learns and gets better.
Enterprise-grade AI that actually works
Every feature is built around a single principle: AI should be driven by your SOPs and refined by your team's real feedback, not just parse documents.
SOP-Driven AI Engine
Enter your SOPs, internal policies, and case-handling procedures. CorePiper's AI reads and understands what needs to be done, identifies the tools and integrations required, and starts handling cases -- refined by real human feedback.
Cross-Platform Orchestration
Execute multi-step workflows that span Salesforce, Jira, and Zendesk in a single action. Update a CRM record, create a Jira ticket, and resolve a Zendesk case -- all in one autonomous flow.
Real-Time Decision Making
CorePiper evaluates context, sentiment, urgency, and historical patterns in real time to route, respond, and resolve. Decisions happen in milliseconds, not minutes.
Continuous Improvement
Every interaction makes the system smarter. Human-in-the-loop feedback refines skills in real time -- when an agent proposes an action and a human corrects it, the AI updates its approach. Performance improves week over week.
Enterprise Security
SOC 2 Type II compliant. End-to-end encryption, role-based access controls, data residency options, and complete audit trails. Your data never trains third-party models.
Transparent AI
Every decision CorePiper makes is explainable. Full audit logs, confidence scores, and reasoning chains so your team always understands why an action was taken.
Native integrations, not bolt-ons
CorePiper connects deeply to the platforms your team already uses. No middleware, no fragile API wrappers -- direct, bidirectional integration.
Salesforce
Deep CRM integration for case management, account context, and workflow automation. CorePiper reads and writes Salesforce objects natively -- no middleware required.
- Case creation and resolution
- Account and contact enrichment
- Custom object support
- Workflow rule triggers
Jira
Full project and issue management integration. CorePiper creates, updates, triages, and resolves Jira issues as part of cross-platform workflows.
- Issue creation and assignment
- Sprint and backlog management
- Custom field mapping
- Status transition automation
Zendesk
Native support platform integration for ticket handling, macros, and customer communication. CorePiper works within Zendesk the same way your reps do.
- Ticket triage and routing
- Macro and response automation
- SLA monitoring
- Customer satisfaction tracking