Per-client chaos kills 3PL margin
Every new client adds SOPs, SLAs, and quirks. Manual ops eat the margin long before you hit scale.
Every Client Wants Their Own SOP
Client A wants claims filed at $50. Client B wants a manual review above $500. Client C wants everything routed to their team. Managing bespoke SOPs in spreadsheets breaks at 20+ clients.
Claims Slip Through Client Gaps
When the 3PL's ops team triages tens of thousands of exceptions, client-specific claim rules get missed. Every unfiled claim is a client renewal conversation you don't want to have.
SLAs Vary by Client and Contract
Different clients, different SLAs, different penalties. Without per-client SLA tracking, the 3PL only finds out about breaches when the client sends a chargeback.
Ops Cost Scales Linearly With Clients
Onboarding a new client traditionally means hiring another ops person to learn their playbook. Margins compress as the client base grows.
Per-client SOPs, one agent, every carrier
CorePiper's multi-tenant agents run each client's playbook precisely — with carrier-agnostic claims, exception resolution, and SLA tracking.
Per-Client SOPs, One Platform
Each client configures their own claim thresholds, exception rules, communication templates, and escalation paths. CorePiper runs every playbook from one control plane.
Carrier-Agnostic Claim Filing
One SOP covers FedEx, UPS, USPS, and DHL. CorePiper routes each client's exceptions to the right carrier workflow and tracks payouts back into the correct client account.
Per-Client SLA Management
Track SLAs by contract. The agent flags at-risk shipments before the penalty window hits and surfaces SLA trends in a client-facing report.
Tenant-Aware Agents
CorePiper agents know which client owns which shipment and apply the right policy, tone, and escalation — even across shared fulfillment networks.
Multi-System Sync
Sync order state, exception status, and claim payouts across the 3PL's TMS/WMS, each client's ERP or Shopify, and the helpdesk — with zero copy-paste.
Client-Facing Analytics
Each client sees their own dashboard: recovery rate, exception rate, SLA compliance, and savings. Turn ops visibility into a renewal differentiator.
Multi-tenant, one pipeline
Every shipment flows through the same five-step pipeline — but each step respects the owning client's SOP.
- 1
Route events by client
CorePiper ingests carrier and fulfillment events from across the 3PL's network and tags each one with the correct client tenant.
- 2
Load the client's playbook
The agent loads that client's SOPs — claim thresholds, exception rules, communication tone, escalation paths — and applies them to the event.
- 3
Execute claims and exception resolution
Claims get filed across FedEx, UPS, USPS, or DHL. Exceptions run through the client's resolution playbook (reroute, redeliver, reship, refund).
- 4
Update client systems
CorePiper updates each client's ERP, Shopify, or helpdesk and sends proactive notifications in the client's brand voice.
- 5
Report in the client's dashboard
Every action, payout, and SLA event lands in the client-facing dashboard so the 3PL can prove value at QBR time.
Carriers and systems covered
CorePiper plugs into the carriers, ERPs, and CX tools your clients already use.
FedEx + UPS + USPS + DHL
Carrier-agnostic claim filing
Shopify / BigCommerce
Per-client order sync
NetSuite / ERPs
Invoice + GL reconciliation
TMS + WMS
Fulfillment state ingestion
Zendesk / Gorgias
Per-client CX workflows
Slack / Teams
Internal ops escalation
Scale the book, not the ops team
CorePiper breaks the linear-headcount model so 3PLs can onboard clients without growing back-office cost.
3x
Clients Per Ops FTE
Break the linear-headcount model. Onboard new clients without new hires.
< 2 wks
First Client Go-Live
From kickoff to the first live client playbook running in production.
80%+
Per-Client Claim Recovery
Every eligible claim filed on time, tracked into the correct client account.
Frequently asked questions
Common questions about running multi-client 3PL operations on CorePiper.
- How does 3PL automation software actually work?
- CorePiper runs per-client SOPs across claims, exceptions, and fulfillment workflows. Each client gets their own playbook, their own KPIs, and their own carrier preferences — all managed in one platform by the 3PL's ops team.
- Can CorePiper handle 3PL claims across many clients?
- Yes. CorePiper files claims across FedEx, UPS, USPS, and DHL on behalf of each client, tracks payout into the right client account, and maintains audit trails that clients can review directly. Claim recovery rates jump even higher at 3PL scale.
- How do you manage different SOPs per client?
- Every client configures their own playbooks — claim thresholds, exception rules, communication templates, escalation paths. The same agent executes all of them, routed by client ID, with per-client analytics and SLA tracking.
- Does CorePiper scale for high-volume 3PLs?
- CorePiper is built for multi-tenant scale. 3PLs running millions of parcels per month across hundreds of clients use CorePiper to keep per-client SLAs without growing the ops team linearly.
- How long does 3PL deployment take?
- Typical 3PL deployments go live on the first client in 1–2 weeks, then onboard additional clients in days each. Because CorePiper sits on top of your existing TMS/WMS/CX stack, there's no migration required.