Claims leak money at every step
Between carrier deadlines, documentation gaps, and portal-per-carrier chaos, most shippers recover a fraction of what they're owed.
Unfiled Claims Are Lost Revenue
Most shippers file claims on less than half of eligible exceptions. Every unfiled claim is money the carrier keeps — often hundreds of dollars per shipment, compounding across thousands of parcels.
Carrier Deadlines Are Ruthless
FedEx, UPS, USPS, and DHL each enforce their own filing windows — as short as 9 months for concealed damage. Miss the deadline and recovery drops to zero, no matter how valid the claim.
Documentation Gaps Kill Claims
A claim without a clean POD, BOL, photos, or invoice is a claim that gets denied. Ops teams waste hours chasing paperwork across email, TMS, and WMS just to build a single filing.
Every Carrier Has a Different Portal
Each carrier has its own form, its own evidence requirements, and its own appeal process. Manually juggling four portals means claims get filed inconsistently — if at all.
SOP-driven claims across every carrier
One workflow, every carrier. CorePiper detects, files, and recovers — so your ops team reviews exceptions instead of filling forms.
Automatic Exception Detection
CorePiper ingests carrier tracking events in real time, classifies exceptions (loss, damage, late, refused), and opens a claim workflow the moment the event becomes claim-eligible.
Evidence Assembly From Your Systems
The agent pulls BOL, POD, commercial invoice, weight/dims, and photos from your TMS, WMS, and order management tools — assembling a complete claim packet without human handoff.
Multi-Carrier Filing, One SOP
One playbook covers FedEx, UPS, USPS, and DHL. CorePiper routes each claim to the correct carrier workflow, handles form-specific quirks, and submits through portal or API.
Payout Tracking and Appeals
Agents monitor claim status through resolution, auto-escalate denials with supporting evidence, and record payouts against the original shipment and cost center.
Learned Claim Strategies
CorePiper learns which claim types win, which evidence the carriers accept, and which framings survive appeal — then applies those patterns to future filings.
Recovery Analytics in Real Time
See recovery rate, aging claims, carrier-by-carrier payout, and denial reasons on a live dashboard. Spot systemic issues (damage origin, lane risk) before they scale.
From exception to payout, automatically
Every claim runs through the same five-step workflow — carrier-agnostic, SOP-driven, and fully auditable.
- 1
Ingest carrier tracking events
CorePiper continuously pulls tracking events from FedEx, UPS, USPS, DHL, and your TMS to detect exceptions the moment they occur.
- 2
Classify the exception
The agent categorizes each event (loss, damage, late, refused, short-shipped) and confirms claim eligibility against the carrier's rules and your SOP.
- 3
Assemble the evidence packet
CorePiper pulls BOL, POD, invoice, dims/weight, and photos from your TMS/WMS/ERP and structures them to match the target carrier's format.
- 4
File the claim with the correct carrier
The agent routes the packet to FedEx, UPS, USPS, or DHL — via portal or API — filling carrier-specific forms and attaching required evidence.
- 5
Monitor, appeal, and record payout
CorePiper tracks claim status, auto-appeals denials with supplemental evidence, and records final payout against the original shipment and GL code.
Carriers and systems covered
CorePiper plugs into the carriers that move your freight and the systems that hold your evidence.
FedEx
Express, Ground, Freight claims
UPS
Small parcel and freight recovery
USPS
Domestic and international filings
DHL
Express and eCommerce claims
Shopify
Order and customer context
NetSuite
Invoice and GL reconciliation
Measurable recovery, week one
CorePiper turns claims from a backlog into a recurring revenue stream — with numbers your CFO will notice.
80%+
Claim Recovery Rate
Up from a 30–40% manual baseline — every eligible claim filed on time.
95%
Reduction in Filing Time
From 30+ minutes per claim to under 2 minutes of human review.
100%
Deadline Compliance
Every claim filed within the carrier's window. Zero forfeitures.
Frequently asked questions
Common questions about automating multi-carrier shipping claims with CorePiper.
- How do you automate logistics claims across multiple carriers?
- CorePiper agents monitor tracking feeds from FedEx, UPS, USPS, and DHL, detect claim-eligible exceptions (loss, damage, late delivery), gather required documentation, and file claims through each carrier's portal or API following your SOP — no copy-paste between carrier sites.
- What does shipping claims software actually do?
- Shipping claims software detects freight exceptions, assembles evidence (BOL, POD, invoice, photos), files the claim with the correct carrier, and tracks payout through resolution. CorePiper does all of that across carriers with your playbook, not a rigid template.
- What claim recovery rate should I expect?
- Teams using CorePiper typically see recovery rates climb from 30–40% (manual baseline) to 75–85%. The difference comes from filing every eligible claim within carrier deadlines and submitting complete documentation on the first attempt.
- Can CorePiper handle multi-carrier claims in one workflow?
- Yes. One SOP covers FedEx, UPS, USPS, and DHL. The agent routes each exception to the correct carrier workflow, handles carrier-specific forms and deadlines, and consolidates payout tracking into a single dashboard.
- What is the ROI of claims automation?
- Most customers recoup implementation cost in 60–90 days. A shipper processing 500 claims per month at an average $180 payout recovers roughly $55K in additional payouts per month once recovery rate climbs from 40% to 80%, plus 200+ hours of ops time saved.