Support teams are drowning
Ticket volumes are up, budgets are flat, and customers expect faster answers than ever. The math doesn't work without automation.
Ticket Volumes Are Exploding
Support ticket volumes surged 87% in 2024. Teams are overwhelmed, and hiring can't keep pace with demand.
Cost Per Ticket Is Unsustainable
Manual processing costs $25-35 per ticket. At scale, support operations become one of the largest cost centers in the business.
Response Times Are Slipping
Customers expect answers in minutes. Overloaded teams take hours or days, driving churn and damaging brand trust.
Quality Is Inconsistent
Different reps give different answers. Tribal knowledge stays trapped in the heads of your best performers while new hires struggle.
AI agents driven by your SOPs and real feedback
CorePiper doesn't just automate -- it follows your SOPs and improves through human-in-the-loop feedback. AI agents handle categorization, response patterns, and routing decisions -- getting better with every interaction.
Intelligent Ticket Categorization
AI agents analyze ticket content, customer context, and historical patterns to categorize tickets with the same accuracy as your best reps -- instantly.
Response Drafting from Best Rep Patterns
CorePiper follows your SOPs for response patterns and improves through real feedback from your team -- drafts responses ready for review or auto-send.
Automatic Routing and Assignment
Tickets are routed to the right team or individual based on skill, capacity, and case context. No more manual triage bottlenecks.
SLA Monitoring and Alerts
Real-time SLA tracking across all platforms. CorePiper proactively alerts teams before breaches happen and can auto-escalate when thresholds are at risk.
Escalation Prediction
AI detects signals that a ticket is likely to escalate -- sentiment shifts, repeated contacts, complexity indicators -- and intervenes before the situation worsens.
Cross-Platform Support
Works natively across Salesforce, Jira, and Zendesk. A single AI agent can orchestrate actions across all three platforms in one seamless workflow.
Measurable impact from day one
CorePiper customers see dramatic improvements in support operations within weeks of deployment.
60%
Reduction in First Response Time
AI agents draft and deliver responses in seconds, not hours.
45%
Cost Reduction
Automate routine tickets and free your team for high-value work.
24/7
Coverage
AI agents never sleep. Your customers get support around the clock.
3 Days
To Get Started
Upload your SOPs, connect your platforms, and deploy in about a day -- not months.